About us

CompareMore@Dixons.co.uk is a product comparison website. The operation and maintenance of this site is performed by Call Connection Limited on behalf of DSG Retail Limited. comparemore@dixons.co.uk is a trading name of DSG Retail Limited. Call Connection Limited is responsible for the contents and functionality of comparemore@dixons.co.uk. Contact details are as follows –

DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG. Registered in England 504877, VAT number 22659933.

Call Connection Limited, Registered Office Saxon House, Cromwell Square, Ipswich, Suffolk, IP1 1TS. Registered in England 4834010, VAT number 688694355.

The product providers are contractually bound to Call Connection Limited to provide quotations to the site And any contract of insurance you choose to enter into will be between you and your chosen product provider.

Regulation

All insurance is arranged through Call Connection Limited. Call Connection Limited (firm reference number 308374) and DSG Retail Limited (firm reference number 405107) are authorized and regulated by the Financial Services Authority. DSG Retail Limited is an appointed representative of DSG International Holdings Limited (firm reference number 312152).

You can check registration on the FSA’s Register by visiting their website www.fsa.gov.uk/register or by contacting them on 0845 606 1234.

The Product Providers

The products offered on the website are provided by a carefully selected panel of companies, selected to offer a range of products to accommodate all types of risk and requirements. All product providers have signed an agreement allowing them to provide a comparison service on the website. The agreement signed sets out the terms required by the product providers to ensure they process your data legally and fairly. If you purchase a product from the provider through the comparison service site, you shall be contractually bound with the provider company, not with Call Connection Limited or DSG Retail Limited. Any queries, issues, claims or complaints you may have about the product you have bought should be directed to the provider.

CompareMore@Dixons.co.uk is purely a comparison website and it is your responsibility to ensure that the products and services offered by the providers and their related terms and conditions are suitable for your needs.

Terms of Use

Nothing within this website is, or shall be deemed to constitute, financial or other advice or a recommendation to purchase any product or service. Any and all information provided within the website is for general information purposes only. We strongly recommend that independent professional advice is obtained before you purchase any product and/or service via this website.

Your responsibility:

• 1. You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is hosted or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a disrupted denial-of-service attack.
• 2. You are responsible for entering accurate and complete data into the comparison service forms. If you enter your details inaccurately or provide incomplete information, it could lead to a premium increase, a policy being void or a claim not being paid.
• 3. If you are obtaining a comparison service on behalf of someone else, you must have their permission to do so beforehand and you must have all the data required to ensure full and accurate completion of the comparison forms.
• 4. Depending on the comparison service you require, the website may have some special requirements: for example, for a motor insurance comparison you are required to be a UK resident. By completing the forms and submitting a comparison request, you are adhering to the requirements of the providers on the site. It is your responsibility to check their full terms and conditions before purchasing a product.

What we will do:

• 1. The service is dependent on the availability of the product providers’ web services. As long as their systems are working properly, we shall provide a secure online comparison service, which will return results within 2 minutes of your request.
• 2. We shall email your search results to you. You will also have the facility to click through to your preferred provider and purchase the product, request a call to discuss your product, receive an email from the provider top of the comparison list or;
• 3. Call Connection Limited reserves the right to provide a courtesy call to you. This call may be made to check the level of service you have received and / or to transfer you to one or more of the companies who have offered a quotation to you.
• 4. We will not provide you any specific advice or a recommendation on a product. The product list made available to you will be based entirely on the data you submit and the acceptance of your risk data by the companies on the panel. The more ‘high risk’ or ‘non standard’ your risk classification , classified by the product providers not us, the fewer prices you are likely to receive. In some cases you may not receive a quotation at all, however, all efforts are made to ensure a panel which will cover as many risks in the market as possible.

Liability

It is your responsibility to enter all details correctly, in full and accurately and to check all details once a product or service has been purchased. If there are any errors, these must be reported to the company from whom you have bought the product or service. DSG Retail Limited and Call Connection Limited exclude all liability, which by law we can exclude, in respect of all losses you may incur. Nothing in this condition excludes or limits our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentations given by any employees of DSG Retail Limited or Call Connection Limited. We give no warranties or representations regarding the products or services offered by the providers and nor do we warrant the availability or otherwise of this website.

Data Protection

The protection of your data is very important to us. We will only use your information in ways that are fair and in accordance with this section. We will comply at all times with the Data Protection Act 1998. For full details on how we will process and protect your data, please refer to our Privacy & Security Policy (s).

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for the statutory £10 to:

Either; Payable to DSG Retail Limited Customer Services (Data Subject Request) DSG Retail Limited The Parkway Sheffield S2 5DD

Or; Payable to Call Connection Limited Compliance Department Call Connection Limited PO Box 564 Ipswich, IP1 2WN

The receiving party will endeavor to provide your records in a reasonable timeframe.

We may from time to time share your data with other members of the Call Connection Limited group or DSG Retail Limited group. When processing your comparison services request on the website, you are providing consent for Call Connection to store your data to enable them to provide the service. If you do not wish your data to be shared further, you must select the option to remove this ability in the ‘Data Protection - Your Options’ section of this site.

We may also share your data with third party marketing providers. If you do wish us to do so please select this option on the web service form.

To amend your contact options you can also update your profile at the bottom of this page.

Termination

We reserve the right to terminate or suspend your access to this website and the services within it at any time.

Contact Us

We work hard to provide a service of the highest standard. If you have any comments about our service which you would like to pass on, please contact Call Connection Limited, in the first instance, on: comments@callconnection.com

In the unlikely event that you are dissatisfied with the service we have provided for you, please contact us on the above email address or in writing to: The Managing Director, Call Connection Limited, PO Box 564 Ipswich IP1 2WN.

If you are dissatisfied with any part of the product you have purchased or the service provided by one of the companies affiliated with this site, please refer to the documentation provided to you by the company and direct your complaint to them.

If you remain dissatisfied with the response from any complaint you may have made, you have the right to contact the: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; enquiries@financial-ombudsman.org.uk; or call them on 0845 080 1800.

Copyright

The copyright of all material and supporting systems for this web comparison service belong to Call Connection Limited. Any private individual may print off a copy of any part of this material for their own personal use, providing the material is not used for any commercial purposes; the copy must retain any copyright or other intellectual property notices contained in the original material; images on the website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s); no logos, trade marks or service marks appearing on the site may be printed off or copied, except as part of the text of which they form part.

Intellectual Property Rights

"Dixons" and comparemore@dixons.co.uk are trade marks and trading names of DSG Retail Limited. Any logos, trade marks, service marks and domain names and all related intellectual property rights, of the companies whose sites we search in providing the service, belong to those companies, and you may not reproduce them without their prior written consent. Except for them, all intellectual property rights including, without limitation, all logos, trade marks, service marks, domain names, database rights, rights in design, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or underlying this website and/or the service provided belong to Call Connection Limited and/or DSG Retail Limited. All rights of Call Connection Limited and DSG Retail Limited in such intellectual property rights are hereby reserved.

Law

The operation of the website and these terms and conditions are subject to English law and the exclusive jurisdiction of the English Courts. The content, products and services offered on this website are intended for the UK consumer market and normal domestic purposes only.